Privacy Policy

1. Introduction

Property Sphere (“we”, “us”, “our”) is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, including information used to verify your identity.

A current version of this Privacy Policy is always available on our website at https://www.propertysphere.com.au/.

2. What Personal Information We Collect

We may collect the following personal information about you:

Full name
Date and place of birth
Residential or business address
Email address and phone number
Government-issued identification details, such as driver’s licence, passport, Medicare card or other identity document numbers
Biometric information, such as a facial image or short video used to verify your identity
Information about the services we provide to you and any related transactions
Any other information you choose to provide to us

We only collect personal information that is reasonably necessary to carry out our business activities.

3. Why We Collect Your Personal Information

We collect, use and disclose your personal information to:

Verify your identity
Provide and manage our services
Communicate with you regarding your account and our services
Meet our legal and regulatory obligations, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements
Detect and prevent fraud and maintain the security of our systems
Improve our services

4. Identity Verification and Government Data Matching (DVS)

To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).

Where you have provided your consent, your name, date of birth and identity document details may be securely sent to the relevant Commonwealth or State authority that issued your document. This may include:

Passport authorities
Driver licence authorities
The Department of Home Affairs
Births, Deaths and Marriages registries
Other authorised record holders

These authorities check whether the information you have provided matches the records they hold.

We do not receive a copy of your government records. The authority only returns a match result confirming whether your details match their records.

This verification process may be conducted through accredited identity verification providers, including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub-providers.

More information about the Document Verification Service is available at https://www.idmatch.gov.au.

5. Biometric Information

As part of our identity verification process, we may collect biometric information, including a facial image or short video.

Biometric information may be used to:

Confirm that you are a real person and physically present
Match your image against the photograph on your identification document
Reduce the risk of fraud and identity theft

Biometric information is classified as sensitive information under the Privacy Act. We only collect and use this information for identity verification and related compliance purposes, and only with your consent.

6. Consent to Collection and Identity Verification

By providing your personal information and completing the identity verification process, you consent to:

The collection, use and disclosure of your personal information for identity verification, AML/CTF compliance and related regulatory purposes
The collection and use of biometric information, including facial images or videos, for identity verification
Your information being checked against records held by Commonwealth and State authorities through the Document Verification Service (DVS)
Your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary and may be withdrawn at any time by contacting us using the details provided in Section 13.

If you choose not to provide consent, or do not provide the information required, we may be unable to verify your identity electronically. In these circumstances, we may need to verify your identity using another method or may be unable to provide our services.

7. Disclosure of Personal Information

We may disclose your personal information to:

Identity verification providers, including APLYiD and its authorised sub-providers
Commonwealth and State authorities and official record holders through the Document Verification Service (DVS)
Our employees and authorised representatives where necessary
Professional advisers, including lawyers, accountants and auditors
Trusted technology providers and service providers who assist us in operating our business
Regulators, law enforcement agencies or other parties where required or authorised by law

We do not sell your personal information.

8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles, including through appropriate contractual protections with our service providers.

9. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

Secure systems
Access controls
Encryption of data in transit and, where appropriate, at rest

We retain personal information only for as long as required for the purposes outlined in this Privacy Policy or as required by law.

When personal information is no longer required, we securely delete or de-identify it.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details in Section 13.

We will respond to your request within a reasonable period.

11. Direct Marketing

From time to time, we may use your contact details to send you information about our services that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link included in our communications; or
Contacting us using the details in Section 13.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the details below.

We will acknowledge your complaint, investigate the matter and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.

13. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business name: Property Sphere

Addresss: Level 9/1 Corporate Ct, Bundall QLD 4217

Email: info@propertysphere.com.au

Phone: 0499 552 166